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Questions & answers

Du registrerar abonnemanget i samband med kontoregistrering tillsammans med enhetens IMEI.

The invoice is normally sent the month after registration.

Scout 2.0 uppdateras efter det valda driftläget från realtidsspårning till var 24 timme. Modellerna Machine Easy och Machine Connect enheterna uppdaterar vid rörelse var 150:e sekund och med Aktiv Spårning var 10 sek. Stillastående: var 24:e timme.

Enheten uppdaterar 2 gånger per timme när den är stillastående och var 5:e minut vid rörelse. Detta förbrukar mer batteri och används när enheten är stulen.

Det är den tid som enheten måste stå still innan en resa registreras som avslutad.

Tillfälliga GPS-störningar eller att enheten är installerad där den har svårt att få en bra GPS-mottagning.

Enheten vaknar automatiskt när den upptäcker rörelse. Om den inte reagerar vid långsam förflyttning kan vi hjälpa dig att justera känsligheten. Kontakta gärna support så löser vi det.

Om enheten inte registrerar din resa kan det bero på att den saknar GPS-signal, mobiltäckning, har tappat strömtillförsel eller att resan var för kort för att loggas. På båtar kan det även bero på att enheten inte vaknar om båten rör sig för långsamt. Vi kan justera känsligheten vid behov. Kontakta support så hjälper vi dig.

Använd funktionen "Ersätt befintlig enhet".

Ja, i telefonens inställningar. Dock rekommenderas alltid den senaste versionen.

Ja, om du har Machine Connect or Machine Easy. Aktiveras Aktiv Spårning så uppdateras positionen var tionde sekundi 10 minuter. Modellen Scout kan också spåra i realtid, var5:e minut.

Om du sätter ut en säkerhetszon, lämnar den och får ett larm skickat till dig så vet du att larmet fungerar.

2G-nätet kommer att fasas ut under 2027, vilket innebär att din nuvarande enhet kommer att sluta fungera därefter.

We recommend that you upgrade to one of our 4G devices now to ensure continued functionality:

Scout 2.0 (4G) – för dig som vill ha en batteridriven lösning.

Machine Easy (4G) – om du vill ha en enhet som kopplas direkt till fordonets batteri som spårar i realtid

Machine Connect (4G) – för dig som vill ha fler funktioner, larm och fjärrstyrning av fordon eller utrustning.

Scout 2.0 FAQ
Do you have any questions about your Scout 2.0?
Machine Connect FAQ
Do you have questions about your Machine Connect?
Machine Easy FAQ 
Do you have questions about your Machine Easy?
Behöver du köpa fler SMS?
Här fyller du på med nya SMS
Account FAQ
Har du problem som involverar ditt konto?

If you have any questions please contact NorthTracker support at:
Tel: 08 - 25 96 00
Email: info@northtracker.com

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