Alt2 - Support - Anti-Theft - Getting Started

Getting started with your theft protection

Quick guide

Here's a step-by-step guide on how to set up your theft protection from NorthTracker

First, you download the app.

Then you register your account.

You can now start or install your device.

Then set out at least one safety zone.

Now you are ready!

Extra tips on features we think you'll want to use

Depending on the device you have chosen to install, there are various extra features, here are some general ones.

You can add more users so that more people can share the account and use the features.
Create more alert recipients so that the alert goes out to more people. You can add both users on the account and people not on the account - just fill in the email address and phone number.
Add an object description to make the unit easier to identify for police or insurance companies.

For questions, please contact NorthTracker Support.

2. register an account

> Click on "Register here"

> Select "Business" or "Private"

> Select country

> Scan IMEI number (This can be found on the back of the device)

> Enter where you purchased the device

> Enter the name of your company (Only for those who selected company above)

> Enter first and last name

> Fill in your email

> Fill in your social security number (12 digits) / organisation number

> Enter your address details

> Fill in your phone number

> Create a password

> Choose paper invoice or digital invoice (private only)

> Check that your details are correct

> Read and accept the terms and conditions

> Clear

3. Switch on and position the device

> Insert the batteries (Scout) or connect the device (Machine Connect & Easy) to an external power source.

Place and hide the device well. NOTE! Keep in mind that the tracker needs to be in contact with the satellites, so metal, for example, can adversely affect reception.

For a more specific guide, select the device you have purchased.

Machine Easy

Machine Connect

Scout 2.0

How to create a geofence/safety zone in the NorthTracker app

4. Create a safety zone/geofence

> Click on the menu in the top right corner

> Select "Safety zone"

> Click on + in the top right corner

> Select areas where the tracker will be located

> Name your safety zone

> Set the radius of the safety zone (minimum 300 m)

> Save

> Clear

Now you're up and running with your NorthTracker anti-theft device, but there are more features we think you'll want to use.

1. Optional: Add more users

> Click on the menu in the top right corner

> Select "Account"

> Click on the "old man with the plus sign" at the top right

> Enter contact details and authorisation

> Save

> Swipe the user to the left to edit device permissions

> Select units

> Save

> Clear

How to add more users to the NorthTracker system

How to fill in an object description in the NorthTracker app

2. Object description

Please fill in the object description, which will help insurance companies and the police in case of theft.

> Click on Device

> Select "Object description"

> Fill in the details of the object

> Save

> Clear

3. Create an Alarm Receiver

> Click on the menu in the top right corner

> Select "Alarm Receiver"

> Click on + in the top right corner

> Select existing user or create new alarm recipient

> Select where to send the alerts (email/phone number, push notifications can only be sent to existing users)

> Select which alarms to send (Security alarms/Functional alarms)

> Save

> Swipe left and select the devices the recipient should receive alerts from

> Save

> Clear

More info about Alarm receivers

Now your object is entered and tracked by the system. Keep track of the tracker via the app or your computer.

If the device alarms

If the GPS tracker leaves a safety zone, an alarm can be sent via email, push notification and SMS to the alarm receivers you have added to the system.

If you receive an alarm and need help, you can call our 24-hour theft support centre on: 08-25 96 99

NOTE! This number is only used in case of theft!