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Questions & answers

The subscription is automatically activated when you register an account and enter your device's IMEI number.

The invoice is normally sent the month after registration.

Contact support and send a copy to the owner of the other account. Both will need to confirm the account merger.

Contact support and we will help you with the change of ownership.

You may run out of SMS credits you buy more this spring web shop.
Double-check that you have added your number to the alert receiver and ticked that you should receive notifications from the correct device.

To do so. To do this, go to Alarm Receiver, press the green pencil and switch on Push Notifications. This can only be done if you create the alarm profile from existing user.

Via the web:

  1. Click on the the user icon top left.
  2. Select the user you want to change the password for.
  3. Follow the instructions to update the password.

Via the app:

  1. Open the door menu top left.
  2. Go to account.
  3. Swivelling to the left on the user you want to change the password for.
  4. Press the button the green pencil and update the password.

Via the web:

  1. Click on the "Forgot your password".
  2. Fill in your email address.
  3. You will receive a recovery link sent to your email.

Via the app:

  1. Click on the "Forgot password".
  2. Fill in your email address.
  3. A recovery link will be sent to your email
  4.  

Yes, you can add multiple users with different permissions. Go to the Users in the admin panel (if your plan allows it) and invite users by email.

If you want to close your account, please contact our support. We will help you delete all data according to GDPR.

Safety zone
Find out how to set up safety zones here 
/geofence
Equipment control
Want to keep track of your tools?
Alarm receiver
Ensure that the right alerts are sent and that they are sent correctly 
Older units
Do you have questions about legacy devices?
2G network
Do you have questions about 2G and how it is handled? 

For more detailed questions, please contact NorthTracker support at:
Tel: 08 - 25 96 00
Email: info@northtracker.com

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