In the app or web portal, you can check reception by verifying that the position updates continuously. If it does, there is coverage; otherwise, the signal is missing. Double-check the operating mode for Scout devices.
Make sure the alarm recipient has all required details correctly filled in and has access to the device you want to receive alarms from.
Double-check that you have SMS credits remaining. These can be purchased in the webshop.
Ensure that the safety zone is activated.
Check that the main alarm switch is not enabled (when it is active, no alarms are sent from the device).
Verify your update interval settings. The device only triggers an alarm when a GPS signal is transmitted and it is located outside the defined zone.
Read more about the safety zone here.
In the app or web portal, you can check reception by verifying that the position updates continuously. If it does, there is coverage; otherwise, the signal is missing. Double-check the operating mode for Scout devices.
Double-check how the battery connection is attached; this is often caused by a loose connection.
Move the magnet closer to the sensor.
Ensure that the device is not placed under metal or carbon fiber, as these materials can weaken or block the signal.
Disconnect the device from the battery and leave it disconnected for 30 minutes. Then reconnect it.
In the map view, there is a button called Active Tracking. Activate it and check whether your device updates its position after the first 90-second countdown.
Check the connection between the sensor and Machine Connect. You can do this by placing the sensor close to the GPS device and either using a magnet to simulate opening and closing a door, or physically opening and closing a door. When you see updates in the app, gradually move back to check the range. If you want to monitor a door that is out of range, try moving the GPS device closer to it.
If you have further questions, please contact NorthTracker Support:
Phone: +46 (0)8 25 96 00
Email: info@northtracker.com
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Genom att fylla i detta formulär godkänner du att vi hanterar dina uppgifter. Läs mer hur vi hanterar din data här: Länk till integritetspolicy
En remplissant ce formulaire, vous acceptez que nous traitions vos données personnelles.
En savoir plus sur la gestion de vos données : lien vers la politique de confidentialité.
