Make sure the alarm recipient has all details correctly filled in and has access to the device you want to receive alarms from.

Double-check that you have SMS credits remaining. You can purchase them in the webshop.

Make sure the safety zone is activated.

Check that the main alarm switch is not activated (when it is active, no alarms are sent from the device).

Review your update interval. The device only triggers an alarm when a GPS signal is sent and it is located outside the zone.

Read more about the safety zone here.

If you are logged into the app on your phone and have Bluetooth enabled, the sensor will send data directly to the app instead of to your Machine Connect, and therefore no alarms will be sent. This is to avoid spam if you forget to turn off the alarms.

Double-check that the connection is properly secured and that there is no loose contact.

Make sure the device is not placed under metal or carbon fiber, as these materials weaken or block the signal.

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On the map view, there is a button called Active Tracking.
Activate it and check whether your device updates its position after the first 90-second countdown.

Double-check how the device’s battery is connected.
Also make sure you have enabled the DIN alarm in the app:
Device >> Alarm: DIN2/3

Check the connection between your sensor and Machine Connect. Do this by moving the sensor closer to the GPS unit and using the magnet to simulate opening and closing a door. When you see an update in the app, step back and verify the range. If the door you want to monitor is not within range, try moving the GPS device closer, if possible.